
Men want to go to Sears, buy a specific tool and get out. That’s the message of a study called “Men Buy, Women Shop” in which researchers found that women react more strongly than men to personal interaction with retail sales staff. Men, on the other hand, are more likely to respond to more utilitarian aspects of the experience – such as ease in parking the car, whether the item they came for is in stock, and the length of the checkout line.
The study was undertaken by the University of Pennsylvania’s Wharton School of Business (Jay H. Baker Retail Initiative) and the Verde Group, a Toronto consulting firm. According to Wharton marketing professor Dr. Stephen J. Hoch, shopping behaviour mirrors gender differences throughout many aspects of life:
“Women think of shopping in an interpersonal, human fashion while men treat it as more instrumental. It’s a job to get done.”
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