The mob mentality revisited

You Are Not So Smart is a fascinating blog “devoted to self-delusion and irrational thinking”. Launched by its resident brainiac David McRaney (who is also the author of a book by the same name), YANSS reminds us that, no matter how smart we may like to believe we are, the intriguing reality is likely that “we have no idea why we act or think the way we do.”

And what McRaney wrote recently about mob behaviour helped to make some  sense out of something that until now has made absolutely none to me: the moronic behaviour of the thugs who burned, looted and trashed the beautiful streets of downtown Montreal in 2012, and Vancouver in 2011. Continue reading

Why some people should avoid social media completely

In February, the American Red Cross social media specialist Gloria Huang sent the following tweet out on the organization’s Twitter feed:

But the party girl’s rogue tweet stayed up only about an hour on the site, before a flurry of complaints prompted the organization to remove it. Huang later blamed the mistake on her “inability to use Hootsuite(a service that enables users to manage multiple Twitter accounts).  Continue reading