Dr. Atul Gwande tells the story in his New Yorker column of asking a pharmaceutical rep how he persuades “notoriously stubborn” doctors to adopt a new drug he’s promoting. The rep’s response:
“Evidence is not remotely enough, however strong a case you may have. You must also apply the rule of seven touches.”
“Personally ‘touch’ the doctors seven times, and they will come to know you; if they know you, they might trust you; and, if they trust you, they will change.”
That’s why, explained Dr. Gwande, this drug rep stocked doctors’ closets with free drug samples in person. Continue reading