Comments on: How Volvo is reclaiming its safety reputation

By: Alex Harris

Alex Harris — Fri, 26 Aug 2011 06:55:51 +0000

Thanks for the reply Carolyn. I have thought about going to media and that will be my next step. However, the power of word of mouth is equally effective.

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By: Carolyn Thomas

Carolyn Thomas — Fri, 26 Aug 2011 02:15:32 +0000

Hi Alex – your story (and letter to Volvo) are incredible. Good luck with going public on this very bad example of appalling customer service. Have you considered going straight to the media?
Cheers,
C.

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By: Alex Harris

Alex Harris — Wed, 24 Aug 2011 06:38:46 +0000

The Chinese couldn’t do a worse job than Ford did between 2007 and 2010. The number of repairs and replacements on a car purchased brand new (and at a luxury price) speak to the lack of workmanship, pride, customer service and care at Volvo Corporation. My experience has shocked me. This is a brand I had nothing but respect for prior to actually owning a Volvo. It was a life-changing decision in the most negative of ways. See my open letter to Volvo.

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By: Carolyn Thomas

Carolyn Thomas — Wed, 04 May 2011 03:23:22 +0000

Hi Mark – I hadn’t specified either Birmingham or Tuscaloosa in this post. Thanks for clarifying, though.

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By: Mark Craig

Mark Craig — Wed, 04 May 2011 02:28:24 +0000

Dr. Powers actually teaches at the University of Alabama at Birmingham, not at the University of Alabama in Tuscaloosa.

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By: Derek Millen

Derek Millen — Tue, 03 May 2011 15:49:40 +0000

The new 2011 Volvo S60 despite its $50k pricetag has a soft plastic dashboard which does not spell l-u-x-u-r-y to me. They still have a long way to go to convince me.

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By: Randall

Randall — Sat, 30 Apr 2011 20:59:37 +0000

Will Volvo convince the younger demographic that this car is not their parent’s safe old boring sedan? Hard to tell, but I’m betting against it. Look at how Oldsmobile’s “Not Your Dad’s Oldsmobile” ad campaign crashed and burned…. Thx for this.

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By: Art

Art — Fri, 29 Apr 2011 11:56:48 +0000

Volvo a Chinese-owned company now? China is hardly known for its safety reputation. Let’s hope Volvo’s current management is not taking direction from its Chinese owners.

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